FAQs

• How do I get free personalized checks?

  You can order checks online or in the mobile app. To avoid paying for checks, be sure to use our free Bill Pay function. This lets you set up electronic bill payments or issue physical checks to any U.S. address. You can manage Bill Pay at https://onlinebanking.axosbank.com/billpay/pay

• How secure is a Golden Checking Account?

  Axos Golden Checking Account, along with all accounts at Axos Bank, are protected with state-of-the-art technologies to detect and prevent cyber intrusions. For more information on how Axos keeps your money safe, visit our security page here.

• How do I contact Axos Bank?

  At Axos, we love hearing from our customers! You can reach us through any of the following channels:

  • Chat: Strike up a conversation 24/7 with Evo, our virtual financial assistant. To start interacting with Evo, log in online and select the icon in the lower right corner of the page.
  • Secure Message: To send us a secure message, log in to your account and select Messages.
  • Phone: Contact a Direct Banker 24/7 (excluding Thanksgiving and Christmas) at 888-502-AXOS (2967).

• Why should I get an online bank account?

  If you’re tired of traditional banks’ high fees and hidden costs, online accounts are a great alternative.
  
  As an online bank, we have lower operating costs – so we don’t need to charge you for features that other banks call “perks.” This means little to no fees, higher interest rates, and a suite of digital tools that make money management simpler. And, because we’re backed by the FDIC, you can rest assured that your money is safe with us.

• Why should I open a Golden checking account?

  With a steady 0.10% APY on all balances, the Golden Checking Account takes into mind a lower spending volume. Just because you’re not spending as much, doesn’t mean that you shouldn’t earn APY.

• What age do I need to be to open a Golden Checking Account?

  To open a Golden Checking Account, you need to be 55+ years of age. But who’s counting!

• How can I withdraw funds from my account?

  Axos Bank savings accounts offer several ways to withdraw money:

  • Transfer funds to another account with Axos Bank or another financial institution. Log in online and select Move Money.
  • Initiate a wire transfer. Log in online or in the app and select Move Money, then Wire Transfers.
  • Make an ATM withdrawal. To discover where you can make free ATM withdrawals near you using your debit or ATM card, log in online or in the app and use our ATM Locator.

• Which ATMs can I use?

  Your account offers free ATM withdrawals at approximately 91,000 convenient locations across the nation. To discover where you can make free ATM withdrawals near you, log in online and use our ATM Locator.