A Guide to Your New Loan
Welcome to your new Axos Bank loan. Here are tips for managing your loan.
1. Get the Mobile App
Manage your loan wherever you go. Easy payments and e-statements. Download the Axos App on your phone.
2. Make a Payment
You have options. Choose the one best for you.
Do it with the Axos app or on the web. It’s safe, secure, and fast!
1. Sign in to your Axos account.
2. Navigate to your loan.
3. Select to make monthly payment.
4. Set up recurring or one-time payment.
Use our automated phone system to make a payment.
1. Call 866-923-7112
2. Select option 1 for Evo.
3. Verify your identity
4. Say “I’d like to pay my loan.”
Be sure to allow time!
Mail your payment to:
Axos Bank Loan Payments
P.O. Box 80471
City of Industry, CA 91716-8471
Overnight mail to:
Axos Bank
ATTN: Payments and Billing/Loan Servicing
9205 W. Russell Road, Suite 400
Las Vegas, NV 89148
Never Miss a Loan Payment
Pro tip: Automatic payments ensure you’re on-time every time. Skip the late fees and streamline your to-do list. It’s available on the web or through the app. Once you’re in, navigate to your loan account, select to make a payment, and follow the prompts to schedule recurring payments.
3. Review Your Statements & Tax Forms
Sign in online or through the app and send us a secure message to sign up for e-statements.
4. Link All Your Accounts
Get a complete view of your finances for easier money management. Use Personal Finance Manager (PFM) to link your external accounts and manage them all in one place.
5. Chat With Evo
Have questions? Ask Evo, your virtual financial assistant. Available 24/7, Evo is here with answers to all your loan management questions:
“What’s my current loan balance?”
“When is my loan payment due?”
“How much is my loan payment?”
Chat with Evo or send a secure message in online banking. And if that wasn’t easy enough, you can also text Evo at 761-761.
Earn Cash Back on Your Loan
Open a Total Loan Rewards Checking account and earn cash back on your monthly payment!.
Frequently Asked Questions
Need help with your loan? We’ve got you covered. Select from one of the following or visit our detailed Manage My Loan page.
Get the Mobile App
Manage your loan wherever you go. Easy payments and e-statements. Download the Axos app on your phone.
Never Miss a Loan Payment
Pro tip: Automatic payments ensure you’re on time every time. Skip the late fees and streamline your to-do list. It’s available on the web or through the app. Sign in to your Axos account, navigate to your loan account, select to make a payment, and follow prompts to set up automatic recurring payments.
Review Your Statements & Tax Forms
Sign in online or through the app and send us a secure message to sign up for e-statements.
How do I make my payment online?
It’s easy, safe, and secure. Sign in online or through the app, navigate to your loan account, select to make a payment, and follow prompts to schedule a one-time or recurring payment. You can also make additional principal payments.
How do I enroll in e-statements?
Sign in online or through the app and send us a secure message to sign up for e-statements.
How can I make an additional principal payment?
It’s easy! Sign in online or through the mobile app, navigate to your loan account, and select to make a payment.
You can also pay by check. Please include loan number and reference “principal payment” on the check. Otherwise, it will post as a partial payment.
Mail principal-only payment to:
Axos Bank
ATTN: Loan Servicing
9205 W. Russell Road, Suite 400
Las Vegas, NV 89148