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How to Manage Your Debit Card

Congratulations on receiving your new Axos Bank debit card!

Activate Your Card

Download the app to activate your card:

  • Log in to the mobile app.
  • Select Bank.
  • Choose the account that corresponds to the new card.
  • Scroll down to Manage Card and Activate.

You can also activate your card via:

Chat With Evo

Evo, your virtual financial assistant, can help you with your banking needs. Questions about your debit card? Check out our FAQs, then start a conversation with Evo. Just choose the icon at the bottom of the page.

Get the Axos Mobile App on your phone

Enter your phone number and we'll send you a download link.

By providing your phone number and selecting Send Link, you have agreed to these Terms and Conditions, and you have agreed to receive automated text messages, calls, and emails for any purpose including but not limited to marketing of products and services by Axos Bank. You understand and agree that such messages may be sent via Automatic Telephone Dialing System and/or artificial or pre-recorded voice, and that such consent is not a condition of receipt of any good or service. Mobile carrier messages and data rates may apply. You may opt out at any time.

Frequently Asked Questions

It usually takes 5-7 business days for your new card to reach you. If you have not received your card after a week, please send us a secure message in online banking.

  • Log into the app, then select the Accounts bar.
  • Choose the account you’d like to request a limit change for.
  • Go to the Debit Card bar, then select Request Limit Change.

It’s a great idea to let us know that you’re traveling outside of your normal zip code. Set up travel notifications in online banking by taking the following steps:

  • Log in to online banking.
  • Select the Accounts bar then the corresponding account.
  • Open the Debit Card bar.
  • Select Schedule Travel then add your travel dates and destination(s). Bon voyage!

You can use your Visa® Debit card internationally anywhere a Visa card is accepted. There is a foreign currency conversion rate for all international Point of Sale (POS) transactions and ATM withdrawals. View our Disclosures page for rate information. There could be additional fees imposed by the merchant or ATM used.

If you will be traveling, let us know by logging in to your online banking account and clicking on the Messages tab to send us a secured message. Provide the dates of your travel and destination(s) to ensure full, uninterrupted usage of your card internationally.